1. Overview

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Q Smile Dental Spa is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect information obtained through our website, forms, and SMS/text messaging programs in compliance with A2P/10DLC, TCPA, and applicable privacy laws, including HIPAA where applicable.

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2. Information We Collect

We may collect the following information when you interact with our office:

• Name

• Mobile phone number

• Email address

• Appointment and scheduling details

• Insurance and billing-related information (when necessary)

We do not collect or transmit sensitive personal health information (PHI) via SMS.

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3. SMS/Text Messaging Privacy (10DLC Compliance)

If you opt in to receive text messages from Q Smile Dental Spa:

• Your phone number is used only for communication related to our dental services

• Messages may include appointment reminders, confirmations, billing notices, follow-ups, and limited informational or promotional messages (if consented)

• Message frequency may vary

• Message and data rates may apply

Your SMS consent is not shared, sold, rented, or disclosed to third parties for marketing purposes.

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4. Opt-In & Consent

You provide consent to receive SMS messages by:

• Completing an online form with SMS consent language

• Verbally consenting in our office

• Texting a keyword to a number provided by Q Smile Dental Spa

Consent is voluntary and not a condition of receiving treatment.

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5. Opt-Out & User Control

You may opt out of SMS communications at any time by replying:

• STOP – to unsubscribe

• HELP – for assistance

Once you opt out, you will no longer receive text messages unless you opt in again.

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6. Data Security & HIPAA Awareness

We take reasonable administrative, technical, and physical safeguards to protect your information.

Important disclosures:

• SMS messages are not encrypted

• Text messaging should not be used to share sensitive health information

• SMS is intended for convenience, not clinical discussions

For sensitive matters, we communicate via secure channels or in person.

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7. No Third-Party Data Sharing

We do not sell, rent, trade, or share your personal information or mobile number with third parties for marketing, advertising, or lead generation.

We may use trusted service providers (e.g., appointment or messaging platforms) solely to support office operations, and only under confidentiality and compliance obligations.

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8. Cookies & Website Tracking

Our website may use basic cookies or analytics tools to improve user experience. These tools do not collect personal or health-related information.

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9. Children’s Privacy

Our services are not directed toward individuals under the age of 18 without parental or guardian consent.

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10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. Continued use of our services indicates acceptance of the revised policy.

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11. Contact Information

If you have questions about this Privacy Policy or our SMS program, please contact:

Q Smile Dental Spa
📞 Phone: 617-479-8400
📧 Email: qsmileds@gmail.com
🌐 Website: www.qsmileds.com